Ans:- Communication is a process that involves exchange of information, thoughts, ideas and emotions. Communication is a process that involves a sender who encodes and sends the message, which is then carried via the communication channel to the receiver where the receiver decodes the message, processes the information and sends an appropriate reply via the same communication channel.
Types of Communication: Communication can occur via various processes and methods and depending on the channel used and the style of communication there can be various types of communication.
Types of Communication Based on Communication Channels: Based on the channels used for communicating, the process of communication can be broadly classified as verbal communication and non-verbal communication
Verbal Communication:- Verbal communication includes written and oral communication whereas the non-verbal communication includes body language, facial expressions and visuals diagrams or pictures used for communication. Verbal communication is further divided into written and oral communication. The oral communication refers to the spoken words in the communication process. Oral communication can either be face-to-face communication or a conversation over the phone or on the voice chat over the Internet. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking. The other type of verbal communication is written communication. Written communication can be either via snail mail, or email. The effectiveness of written communication depends on the styleof writing, vocabulary used, grammar, clarity and precision of language.
Nonverbal Communication :- Non-verbal communication includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and overall body movements. The facial expressions also play a major role while communication since the expressions...
Please join StudyMode to read the full document