Objective of the study
The business office administration study is intended to expose the learners or the entrepreneur who has invested his resources in a business venture and is expectant of profit; the costumer service officer who on daily basis function to create good image for the business by providing solution and answer to customer enquiries, to the basic concept and practice of business office administration. It is hoped that this paper would improve learners’ understanding of the concept and practice of business office administration.
Concept of Business
The concept of business has been given various definition by scholars, but none can be said to be conclusive or one best definition. According to the New International Webster’s Comprehensive Dictionary of English Language (Deluxe Encyclopedia Edition), business is “a commercial enterprise or establishment ’’ “an activity one follow regularly and also for profit”. Odueyungbo (2006) refers to the concept as “the sum of all activities involve in the production and distribution of goods and services for profit”. Stephenson (1976) defines business as “the regular production or purchase and sell of goods under-taken with an objective of earning profit and acquiring wealth through the satisfaction of human wants”. Lewis Henry (1962) sees business as “human activities direction towards producing or acquiring wealth through buying and selling of goods”. Also, according to Dicksee (1973) the concept of business refers to a form of activity conducted with an objective of earning profit for the benefit of those on whose behalf the activity in conducted.
From the foregoing definitions one thing appeared prominent and common, and that is the word “Profit”. Thus any productive and distributive activity of goods and services not backed or driven by the basic aim of earning of profit cannot be classified as business. Businesses therefore exist only when it has the capacity to improve the financial and material status of the organization and its employees.
Concept of Administration
Administration has been aptly defined by Adams (1913) as the capacity to coordinate several social energies in an orderly manner such that they can operate in unity to achieve the set objective of the organization.
Galick and Urwick (1939) in their views opined that administration is the system of knowledge and practice that promote the understanding of leadership. Furthermore, Galick (1948) stated the functions of Administration to include; planning, organizing, staffing, budgeting, coordinating, training, directing and reporting.
Administration therefore can be defined as the effective and application of human and material management to achieve the organizational set goals.
Concept of Office
According to Odueyungbo (2006), an office is a place where administrative, clerical and information processing activities are carried out. The International Webster’s Comprehensive Dictionary of the English Language defined office as a room or building in which a person transacts his business or carries on his stated occupation; distinguished from shop, store, studio, etc. Basically, an office can be seen as that central place where coordinative, planning, budgeting, reporting and directing activities of business are carried on.
Starting a Business:
In starting- up a business there are five (5) basic steps to consider: 1. Indentifying and drawing up business ideas.
2. Conducting and preparing a feasibility report.
3. Incorporating the business.
4. Locating the business
5. Understanding warning signal and courses of business failure.
Business Ideas: In drawing up a business plan one needs to ask the following question: 1. What are the need areas of the society? (Conducting a research can give you an idea). 2. What do I enjoy doing?
3. What pet idea do I have?
4. What sector of the economy is flourishing?
References: F. Odueyungbo (2006); Business Management: A Practical approach, Nolachild Associates, Lagos.
R Freeman, (1984); Strategic management: A stakeholder approach, (Pitman) ISBN 978-0-273-01913-8,
D. Kirrane; Managing Values: A Systemic Approach to Business Ethics, Training and Development Journal; Nov. 1990.
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