According to our textbook, communication is the process of sending and receiving messages with attached meanings (339). The key elements in the communication process include a source, receiver, and a communication channel. The source encodes an intended meaning into a message and the receiver decodes the message into a perceived meaning in which it may or may not give feedback to the source. The communication channel is the pathway through which messages are communicated. But from what I have learned, the communication role when involving speaking, expressing through body language, facial looks, tone of voice and even through the smallest gestures will always communicate a message to the receiver. It is always important to know that when people communicate with each other, two things are at issue. One is the accuracy of communication, which is the issue of effectiveness. Effective communication occurs when the intended meaning of the source and the perceived meaning of the receiver are virtually the same. The other deals with cost, which is an issue of efficiency. Efficient communication occurs at minimum cost in terms of resources expended. These two issues have led to two different incidents in the workplace in which the outcome was both negative and positive.
During the communication process, it is possible that noise can cause a disturbance or interfere with the effectiveness of communication. Noise is also a factor on whether the receiver interprets the message positively or negatively. It is important to know that there are six sources of noise that are common to the communication process: physical distractions, semantic problems, mixed messages, cultural differences, absence of feedback, and status effects. The first incident involves an issue of cultural difference. The US Navy is full of people with diverse cultures and backgrounds. The incident involves an officer who is Caucasian and an enlisted sailor who is Filipino. One day during work,...
Cited: Schermerhorn, John R., Jr., James G. Hunt, Richard N. Osborn. Organizational Behavior. 7th ed. New York: John Wiley & Sons, Inc., 2000.
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